Mastering the Art of Exceptional Customer Service in a Virtual World
For anyone running an online or virtual service-based business, one of the key ingredients to achieving success often boils down to...
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Ingrid Bayer
- Feb 2
- 2 min
Stop Talking and Start Listening
I always say that communication – GREAT communication – is the ‘alpha and omega’ of a successful business. In online or remote delivery...
66 views
Ingrid Bayer
- Jan 20
- 3 min
To Niche or not to Niche... that is the question
I’ve spoken with countless VAs pre-launch who feel they’ve failed before they’ve even started simply because they do not have a niche. ...
31 views
Ingrid Bayer
- Jan 29, 2020
- 3 min
The Argument for Onshore vs Offshore VAs
Not so long ago, I had a fairly drawn out Facebook 'discussion' with the Administrator of a Facebook group for Australian Businesses with...
366 views
Ingrid Bayer
- Nov 27, 2019
- 5 min
7 Productivity Tips for Effectively Managing Multiple Clients and Projects
Working as a VA or business owner often involves managing expectations and delivering outcomes for multiple clients across many projects.
177 views
Ingrid Bayer
- Aug 27, 2019
- 2 min
Welcome Aboard - why client onboarding is so important
More than sending through a contract to sign... In fact, some of the more crucial steps happen after you have that precious signature.
308 views
Ingrid Bayer
- Apr 24, 2018
- 2 min
Building Customer Service Excellence
Achieving Customer Service Excellence in your own VA business - or any business for that matter - doesn’t have to be daunting. In fact,...
19 views
Ingrid Bayer
- Nov 8, 2017
- 2 min
Why being a self-employed Virtual Assistant / Home Based Business Owner Rocks my World!
Our daughter recently gave birth to her second child (our second grandchild)… which is pretty amazing – especially since I don’t feel old...
29 views
Ingrid Bayer
- Oct 18, 2017
- 1 min
Virtual Assistants – an idea whose time has definitely come!
As Bob Dylan famously sang in 1964, “…the times, they are a-changin’”. Indeed, this sentiment rings true even today in what is...
14 views
Ingrid Bayer
- Aug 15, 2017
- 4 min
How Cultivating a Business Mindset will Help you Achieve Business Success
In my experience, I believe strongly that the ability to develop a sound business mindset is profoundly critical to your business’s...
54 views
Ingrid Bayer
- Jul 14, 2017
- 2 min
Are you Letting the Side Down?
How many times have you heard about, or had a conversation with a business owner who has made a comment like this: “The last VA we had...
19 views
Ingrid Bayer
- Jun 15, 2017
- 3 min
Are you Unconsciously Sabotaging your Small Business Success?
Being in small business is not an easy feat… it’s often about juggling lots of balls all at once. However, sometimes without even...
16 views
Ingrid Bayer
- Dec 7, 2016
- 2 min
It Really is All About Communication
Working remotely or virtually with any measure of success involves a commitment to communicating in a manner that works effectively for...
16 views
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