Customer Service

VA Institute Articles

Stop Talking and Start Listening

I always say that communication – GREAT communication – is the ‘alpha and omega’ of a successful business. In online or remote delivery...

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To Niche or not to Niche... that is the question

I’ve spoken with countless VAs pre-launch who feel they’ve failed before they’ve even started simply because they do not have a niche. ...

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The Argument for Onshore vs Offshore VAs

Not so long ago, I had a fairly drawn out Facebook 'discussion' with the Administrator of a Facebook group for Australian Businesses with...

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7 Productivity Tips for Effectively Managing Multiple Clients and Projects

Working as a VA or business owner often involves managing expectations and delivering outcomes for multiple clients across many projects.

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Welcome Aboard - why client onboarding is so important

More than sending through a contract to sign... In fact, some of the more crucial steps happen after you have that precious signature.

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Building Customer Service Excellence

Achieving Customer Service Excellence in your own VA business - or any business for that matter - doesn’t have to be daunting. In fact,...

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Why being a self-employed Virtual Assistant / Home Based Business Owner Rocks my World!

Our daughter recently gave birth to her second child (our second grandchild)… which is pretty amazing – especially since I don’t feel old...

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Virtual Assistants – an idea whose time has definitely come!

As Bob Dylan famously sang in 1964, “…the times, they are a-changin’”. Indeed, this sentiment rings true even today in what is...

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How Cultivating a Business Mindset will Help you Achieve Business Success

In my experience, I believe strongly that the ability to develop a sound business mindset is profoundly critical to your business’s...

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