There’s a quiet legal shift underway in Australia – and for our home-grown VA industry, it’s time to sit up and take notice.   For years,...

At VA Institute , we have the privilege of changing people's lives every single day. We help everyday individuals just like you step away...

Without a doubt, one of the most frequently debated topics among Virtual Assistants is this:   “Should I list my service prices on my...

Taking time out from your VA business – either for a sneaky long weekend, or an extended vacation - shouldn’t feel like an impossible...

To be a successful Virtual Assistant, efficiency and consistency are paramount. And VAs, known for their flexibility and scalability, can...

For anyone running an online or virtual service-based business, one of the key ingredients to achieving success often boils down to...

I always say that communication – GREAT communication – is the ‘alpha and omega’ of a successful business. In online or remote delivery...

I’ve spoken with countless VAs pre-launch who feel they’ve failed before they’ve even started simply because they do not have a niche. ...

Not so long ago, I had a fairly drawn out Facebook 'discussion' with the Administrator of a Facebook group for Australian Businesses with...

Working as a VA or business owner often involves managing expectations and delivering outcomes for multiple clients across many projects.

More than sending through a contract to sign... In fact, some of the more crucial steps happen after you have that precious signature.

Achieving Customer Service Excellence in your own VA business - or any business for that matter - doesn’t have to be daunting. In fact,...

Our daughter recently gave birth to her second child (our second grandchild)… which is pretty amazing – especially since I don’t feel old...

As Bob Dylan famously sang in 1964, “…the times, they are a-changin’”. Indeed, this sentiment rings true even today in what is...

In my experience, I believe strongly that the ability to develop a sound business mindset is profoundly critical to your business’s...

How many times have you heard about, or had a conversation with a business owner who has made a comment like this: “The last VA we had...

Being in small business is not an easy feat… it’s often about juggling lots of balls all at once. However, sometimes without even...

Working remotely or virtually with any measure of success involves a commitment to communicating in a manner that works effectively for...