Customer Service

VA Institute Articles

Elevating VA Business Efficiency: The Power of Standard Operating Procedures

Jul 12 min read

Elevating VA Business Efficiency: The Power of Standard Operating Procedures

To be a successful Virtual Assistant, efficiency and consistency are paramount. And VAs, known for their flexibility and scalability, can...

50 views

Mastering the Art of Exceptional Customer Service in a Virtual World

Ingrid Bayer

Nov 17, 20232 min read

Mastering the Art of Exceptional Customer Service in a Virtual World

For anyone running an online or virtual service-based business, one of the key ingredients to achieving success often boils down to...

23 views

Ingrid Bayer

Feb 2, 20232 min read

Stop Talking and Start Listening

I always say that communication – GREAT communication – is the ‘alpha and omega’ of a successful business. In online or remote delivery...

71 views

To Niche or not to Niche... that is the question

Ingrid Bayer

Jan 20, 20233 min read

To Niche or not to Niche... that is the question

I’ve spoken with countless VAs pre-launch who feel they’ve failed before they’ve even started simply because they do not have a niche. ...

34 views

The Argument for Onshore vs Offshore VAs

Ingrid Bayer

Jan 29, 20203 min read

The Argument for Onshore vs Offshore VAs

Not so long ago, I had a fairly drawn out Facebook 'discussion' with the Administrator of a Facebook group for Australian Businesses with...

371 views

7 Productivity Tips for Effectively Managing Multiple Clients and Projects

Ingrid Bayer

Nov 27, 20195 min read

7 Productivity Tips for Effectively Managing Multiple Clients and Projects

Working as a VA or business owner often involves managing expectations and delivering outcomes for multiple clients across many projects.

196 views

Welcome Aboard - why client onboarding is so important

Ingrid Bayer

Aug 27, 20192 min read

Welcome Aboard - why client onboarding is so important

More than sending through a contract to sign... In fact, some of the more crucial steps happen after you have that precious signature.

329 views

Ingrid Bayer

Apr 24, 20182 min read

Building Customer Service Excellence

Achieving Customer Service Excellence in your own VA business - or any business for that matter - doesn’t have to be daunting. In fact,...

20 views

Why being a self-employed Virtual Assistant / Home Based Business Owner Rocks my World!

Ingrid Bayer

Nov 8, 20172 min read

Why being a self-employed Virtual Assistant / Home Based Business Owner Rocks my World!

Our daughter recently gave birth to her second child (our second grandchild)… which is pretty amazing – especially since I don’t feel old...

31 views

Virtual Assistants – an idea whose time has definitely come!

Ingrid Bayer

Oct 18, 20171 min read

Virtual Assistants – an idea whose time has definitely come!

As Bob Dylan famously sang in 1964, “…the times, they are a-changin’”. Indeed, this sentiment rings true even today in what is...

14 views

How Cultivating a Business Mindset will Help you Achieve Business Success

Ingrid Bayer

Aug 15, 20174 min read

How Cultivating a Business Mindset will Help you Achieve Business Success

In my experience, I believe strongly that the ability to develop a sound business mindset is profoundly critical to your business’s...

62 views

Ingrid Bayer

Jul 14, 20172 min read

Are you Letting the Side Down?

How many times have you heard about, or had a conversation with a business owner who has made a comment like this: “The last VA we had...

21 views

Are you Unconsciously Sabotaging your Small Business Success?

Ingrid Bayer

Jun 15, 20173 min read

Are you Unconsciously Sabotaging your Small Business Success?

Being in small business is not an easy feat… it’s often about juggling lots of balls all at once. However, sometimes without even...

17 views

Ingrid Bayer

Dec 7, 20162 min read

It Really is All About Communication

Working remotely or virtually with any measure of success involves a commitment to communicating in a manner that works effectively for...

16 views

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