As Bob Dylan famously sang in 1964, “…the times, they are a-changin’”. Indeed, this sentiment rings true today as we are faced with so...

I want to share something with you... last night, Melissa (one of my amazing team members here at VA Institute) and I jumped on a call...

Getting communication right when you’re an Online Business Operator or Virtual Assistant is critical, and so too is managing...

Not so long ago, I had a fairly drawn out Facebook 'discussion' with the Administrator of a Facebook group for Australian Businesses with...

What is it that makes some VAs succeed whilst others haven't yet?

Imposter Syndrome can strike anyone at any time, no matter how fantastic they are at what they do, and it can seriously harm your...

With Christmas over and the New Year just beginning, I find myself going over the year that was… and what a wonderful and busy year it’s...

I always love the start of a new year – that feeling of being able to start to design the next 12 months excites me… it kind of reminds...

I don’t know about you, but the Christmas and New Year break always seems to be the time I spend reviewing my business results, and...

Working as a VA or business owner often involves managing expectations and delivering outcomes for multiple clients across many projects.