As life gets busier and time seems to be inexplicably speeding up, more and more of us are wanting to achieve a true work-life balance....

Let’s be honest, if you are in a business that doesn’t understand or embrace a customer-centric approach, chances are that you’re not...

Achieving Customer Service Excellence in your own VA business - or any business for that matter - doesn’t have to be daunting. In fact,...

So many business owners think only about the cost when outsourcing various tasks or roles in their business. Quite understandably, they...

So often I’m asked the question about how best to transition across to working as a Virtual Assistant. To be honest, there are many ways...

With the continued growth in the Virtual Assistant (VA) industry around the world, and in Australia, there are more and more VA...

I made a HUGE mistake this week… On a total whim, I bought some absolutely gorgeous new shoes to wear to an event I was running. They...

Our daughter recently gave birth to her second child (our second grandchild)… which is pretty amazing – especially since I don’t feel old...

As Bob Dylan famously sang in 1964, “…the times, they are a-changin’”. Indeed, this sentiment rings true even today in what is...

I remember starting my own Virtual Assistant business like it was yesterday: the sense of excitement coupled with a feeling that I was...